SHIPPING POLICY
Q: Is there free shipping on orders?
A: Yes, free shipping for orders over $45.
Q：Is there customs duties or taxes?
A：Yes, if you are purchasing products and having them shipped outside of the United States or European there may be customs charges, taxes and other fees. It is your own responsibility to cover the cost if your package is subject to import duties or additional local taxes.
Note: If customs destroys the package because the duties were not paid, we regret that we cannot assume responsibility for the loss.
Q: How long does it take for the shipping information to be updated?
A: Under normal circumstances, the shipping information will be updated within 72 business hours after the order has been processed.
Q: Are there any shipping restrictions on certain products?
A: Yes, shipping restrictions may apply to certain products due to factors such as local/state laws, hazmat materials, large or oddly shaped items, or specific address types that some carriers cannot deliver to.
Q: What should I do if I receive a different product than what I ordered?
A: In case you receive a different product than what you ordered, please contact our customer support team at info@eksatelecom.com for assistance.
Q: How can I track my order and obtain the tracking number?
A: Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email containing the tracking number. You can track your order by going to your Order History on our website and selecting the relevant order.
Q: How long does delivery usually take?
A: Delivery typically takes 2 to 10 business days after the order has been shipped.
Q: Can I change the delivery address after my package has been shipped?
A: Unfortunately, we cannot change the delivery address once the package is en route. To avoid any issues, please ensure that someone is available at the provided address to receive the package.
Q: Do all items in my order arrive at the same time?
A: While we strive to ensure that all items in your order arrive together, it is possible for them to be delivered separately depending on the shipping options and availability of each product. You will receive a shipment notification email for each item once it has been shipped.