Purchasing ordinary headphones and headsets for call centers may not be the best investment. You need wireless call center headsets that improve your call agents’ productivity and boost your sales. Now you may be wondering how purchasing a specific type of best call center headset can make your employees productive and increase sales.
Well, high-quality headsets with advanced features such as noise cancellation algorithms streamline the communication and comfort that call center agents to require. Wearing these headsets, call center agents can promote their business with enthusiasm for extensive hour sessions.
Where many call centers go wrong is they choose ordinary headsets. These headsets are not durable and latest enough to offer high-quality service to call center agents. Either the cheap headset wears out in months or agents refuse to use them because of uncomfortable design. In both these conditions, you lose a significant amount from your budget.
If you want to wisely use your headset, you should opt for the latest headset dedicated to calling centers. These headsets contain algorithms to filter background noise and offer comfort to the agents. As a result, agents can perform well. Let’s understand the challenges call centers face by choosing poor-quality headsets.
Challenges Faced By Call Center Teams
You need to be careful while choosing a USB call center headset for your call center. Keep in mind that call centers have many agents seated a cubicle away promoting their brand. The noise in the room can disturb other employees and they lack concentration. Furthermore, the background noise of other employees pitching their deals can be unprofessional. Many call centers face this challenge and try different techniques to resolve this problem.
They soundproof the room, create separate booths for each agent, and ask their agents to talk softly. But, these aren’t effective solutions for call center challenges. You need to realize the major problem that is disrupting the call center, which is low-grade equipment.
The optimal solution to deal with this problem is purchasing noise cancellation and sound isolation headsets. This type of headset with mic promotes clarity in communication and encourages employees to promote the brand with zeal. Moreover, you should also take care of employees' comfort so they don’t lose their energy before the shift ends.
Many call centers focus on productivity than their employees’ comfort. Keep in mind that without the comfort you can’t expect productive performance from your agents. If your agents use bulky and non-ergonomic headsets with poor designs, their energy will drain within an hour from the start of the shift.
You lose the enthusiasm of your agents by picking the wrong tech for your call center. If you choose high-tech and advanced headsets, your agents will remain active throughout the day and put exceptional performance.
Five Top Call Center Headsets in 2022
Now that you understand the importance of having high-quality and advanced headsets in a call center, here are some options that you may like. You should evaluate these options and choose the best one that meets your requirement:
1. EKSAtelecom H1
H1 computer headset by EKSAtelecom comes with an advanced built-in ENC microphone. This ENC chip uses an AI algorithm to ensure a clear voice. The headset’s algorithm eliminates 96% background noise, so your customers can hear your agents with clarity. That way your potential customers can understand the special offer or promotions and make an informed decision.
Another feature that makes this noise cancelling headset for call center a perfect option for the call center is its ergonomic design. Detachable soft earmuffs and adjustable headband offers extra comfort to the users. Since the headset offers wireless connectivity, call agents can move freely and concentrate on the call. Wired headset limits the agents’ movement and they develop back and neck pain. So, EKSAtelecom manufactured this headset to provide freedom of movement to the agents. Here are some features of this best PC headset:
- Bluetooth connection
- Comfortable design
- Long wireless range
- 30 hours of battery life
- Noise cancellation algorithm
- Dual chipset for improve communication
- Mute button and volume control
2. EKSAtelecom H12
EKSAtelecom H12 is a USB headset with mic. Although this is a wired best budget headset the length of the wire offers freedom of movement to the agents. Also, leatherette ear pads, ultra-lightweight, and protein memory foam offers all-day comfort to the agents.
This best wireless headset is also popular for the noise-canceling feature. The installation of an advanced AI-powered algorithm identifies the actual sound source and blocks other ambient noise from the background. Using this wireless headset with mic call agents can go deeper into the conversation and express them properly.
Also, 7.1 surround sound speakers offer crystal-clear conversations. Keep in mind, if your agents can’t hear the voice of the clients well, they can’t respond to the queries. In the end, the potential customer will hang up the call with aggression. This will create a negative image of your company. Here are some benefits to buy this best wired headset:
- Crystal clear sound
- All-day comfort
- Wide compatibility
- Long wired connection
- Excellent durability
- Retractable headband
3. EKSAtelecom H6
EKSAtelecom offers another AI-powered ENC Bluetooth headset with mic and an ergonomic design. The effective wireless range makes this headset a perfect choice for call agents. Some agents stand while talking on the phone, while others love to walk. They use their movement to improve concentration and represent the company in good terms. EKSAtelecom H6 has an incredible wireless range that agents can use while walking on the call center floor. With the H6 best Bluetooth headset, there is no need to plug you with the computer and wait for the call to end.
The wireless headset brings an AI ENC microphone, 7.1 surround sound, and all-day comfort. If you want a headset with outstanding performance and wide compatibility, you can opt for this best buy headset. Using this headset for voice call services agents will improve their success rate by trying hard to convince the customers. Here are some reasons to choose this noise cancelling headset:
- AI powered ENC algorithm
- 30 hours of battery life
- Extremely comfortable cushions
- Ergonomic design
- Latest Bluetooth technology
- 1 surround sound speakers
4. Blueparrott B450-XT
Like EKSAtelecom, Blueparrott also manufactures noise-canceling headsets. The B450-XT headset offers industry-leading sound quality. This means that the PC headset with mic filters 96% of the background noise. The headset is popular for battery timing. It offers remarkable 24 hours of talk time. Besides battery timing, the long haul comfort because of the durable padded headband encourages agents to complete extensive shifts.
The design and features of Blueparrott B550 XT are specific to the environment with a loud noise. This makes it a perfect option for call centers. The noise-canceling algorithm processes the sound waves coming from the headset microphone and eliminates background noise. The additional parrot button on the ear cup connects you with your favorite feature. For instance, you can customize it with a music playlist, and whenever you press the button the media player will start running. Here are some features of this best Bluetooth headset for phone calls:
- Extended wireless connectivity
- Noise cancelling microphone
- Premium comfort
- Easy customizable button
- Ultra-durable design
5. Blueparrott B550-XT
Blueparrott’s B550-XT best headset with mic is a voice-controlled Bluetooth headset. Features such as a long wireless Bluetooth connection, long battery life, and extreme comfort make this headset a perfect choice for call centers. If you want a headset with a specific engineer and block out background noise you can opt for Blueparrott B550 XT.
Purchase this PC headset if you want 100% voice controlled calls and advanced functionality. What’s more, the customized parrot button offers one-touch access to applications such as Siri or Google Assistant. Here are some features of this best wired headset:
- Environmental noise cancelling
- Customizable button
- 24-hours battery life
- Long-haul comfort
- Voice-controlled calls
The above-mentioned good headsets offer remarkable quality and comfort to agents. Incorporating these latest cheap headsets will significantly improve productivity and boost sales. Our top pick from the list is EKSAtelecom H1 because of its great sound, durability, and comfort. So, purchase these headsets and scale your business and generate more sales.
Many call centers use gaming headset for their call centers. Although gaming headset offers crystal clear communication, the technology is different. If you want zero noise interference, you should opt for phone headset dedicated to call centers.
If you want to purchase high quality headset that support your call agents to streamline their sessions, you should choose best headset with excellent sound quality, noise cancelling microphone, and soft cushion material. The above-mentioned PC headsets have all these features.